The lawsuit claims that Microsoft knows about the analog stick drift in its Xbox controllers but refuses to repair the problem for free when people submit a support ticket. Two weeks ago, the lawsuit was amended to include the Xbox Elite Controller Series 2, and just recently, Microsoft updated its warranty on the Elite Controller.
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Xbox Elite Controller Series 2 warranty update
You can find the updated warranty on Microsoft’s support page (opens in new tab). It explains that the extension applies retroactively, and since this controller launched in November 2019, everyone who owns the controller will still be within warranty. If your controller is experiencing issues, I suggest you contact Microsoft to see if the company can fix it. Additionally, if you had already sent your controller in and were charged by Microsoft for repairs, you will be issued a refund before October 31, 2020. If you don’t receive a refund by that date, reach out to Microsoft and hold on to any and all receipts that you may have. This is an awesome change, especially since a $180 controller shouldn’t have the same length of warranty as a $60 controller. If you bought your controller on Day 1, we recommend you take advantage of this while you can, as the controller has been known to experience Bluetooth issues, joystick drift and even sticky buttons. I have personally experienced all three issues across three separate controllers, and the controller I own now has sticky buttons. You can contact Microsoft here (opens in new tab) by clicking “Contact us.”
